Returns & Exchanges
As a small business, we appreciate your support and want you to love what you bring home. We’re always happy to help you choose the right items in-store, online, or over the phone. That said, all returns and exchanges are handled within the guidelines below so that we can continue offering the level of service and curation you expect from us.
EXCHANGES & STORE CREDIT ONLY
Eligible merchandise may be exchanged or returned for store credit only. We do not issue refunds to any payment method for any reason. Store credit never expires and may be used in-store or online.
Items received after the return window specified below are not eligible for exchange or store credit.
RETURN WINDOW
We accept returns for exchange or store credit on unworn, unwashed, unopened, and unaltered merchandise within fourteen (14) days of:
• the in-store purchase or pickup date, or
• the delivery date for online orders.A receipt, order email, or text showing the transaction date and number is required.
FINAL SALE ITEMS
The following items are sold as-is, are considered final sale, and are not eligible for exchange or store credit:
• Clearance Merchandise
• Plants
• Food & Beverage
• Consignment Items
• Personal Care Items
• Damage Discounted Items
HOLIDAY GIFT POLICY
Holiday gifts purchased November 1st through December 24th are eligible for exchange or store credit through January 15th.
After January 15, holiday purchases are not eligible for exchange or store credit, regardless of circumstance.
SALE items purchased as gifts are final sale and not eligible for exchange or store credit.
SHIPPING & RETURNS BY MAIL
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
For mailed returns, please use a trackable and insured shipping method. We cannot be responsible for return shipments that are lost, damaged, or delayed by the carrier.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. We will work with you to make it right.
This does not apply to normal wear, customer handling, or damage that occurs after delivery.
SHOP PAY INSTALLMENTS (Affirm)
We accept Shop Pay Installments in-store and online.
Our store-credit-only policy applies regardless of payment method. This means:
• Eligible returns receive store credit only
• Refunds are not issued to your Shop Pay Installments loan
• Customers remain responsible for all installment paymentsQuestions about payment schedules or loan activity should be directed to Shop Pay/Affirm. We can advise on return eligibility, but cannot adjust or modify installment loans.
PROCESSING YOUR EXCHANGE
Once we receive and inspect the returned items(s), eligible returns will receive store credit issued in-store or via email.
IN-STORE PICKUP ORDERS
Orders must be picked up within fourteen (14) days of purchase. We will send at least one pickup reminder.
Orders not collected within fourteen (14) days are considered abandoned and will be forfeited without refund or store credit. Once forfeited, the merchandise is returned to inventory and the customer has no remaining claim to the item(s) or the purchase amount.
By completing your purchase, you agree to this pickup policy.
NEED SUPPORT?
We're here to help. Email us anytime at HELLO@SANDSTONEGOODS.COM with any questions or assistance regarding your order.