FAQ + Contact Information

How can I get in touch with you directly?

Email is the best and most efficient way to contact us as messages are forwarded to the appropriate person(s) and responded to as quickly possible. Our phone line is not monitored constantly, however voicemail is checked daily and we will return your call at an appropriate time once it is received.
Email: hello@sandstonegoods.com
Phone: (661) 829-6811

  

Where is your store located?

We will be opening soon at Artisan Square in Bakersfield, California. Our online store is available 24-7 and local pick-up available in Bakersfield, California.

  

How do I place an order for local pick-up?

During checkout, select "Pick up" rather than "Ship" in the Delivery Method option.

  

How can I change my order?

If you have a change to your order, contact us directly via the methods listed above and we'll do our best to act on the changes communicated before shipping. We are unable to make changes on any orders that have already been shipped. Customers are responsible for any change of address, package intercept fees or loss of goods if an incorrect address has been entered at checkout.

  

What if the item I want is sold out?

If you missed out you can contact us at the email address listed above, because there's always a chance that we may get the product you're interested in back in stock. The best way to stay up to date on product deliveries and new arrivals is to sign up for our email newsletter and to follow us on Instagram.

  

What is your shipping policy?

For shipping details, click HERE.

  

What is your return and exchange policy?

For details on returns and exchanges, click HERE.

  

Do you ship internationally?

Yes, we do ship internationally. For all international orders, email us at hello@sandstonegoods.com for personalized assistance. Please note: Not all items we carry are eligible for international shipping. International customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, customs fees, and taxes. Customers are responsible for following all of their local requirements with the applicable local agencies.
For any international orders that are refused on delivery, we will process a refund for all goods once they are received by Sandstone Goods less the original shipping fee plus a 10% restocking fee.